In negotiation there is a technique called ‘anchoring’. Anchoring is where the first offer you make becomes the anchor around which all other offers are considered. Anchoring allows you to set the boundaries of the negotiation, no matter how wild or unrealistic they may be.
Using your moods to convey what your words don't is lazy communication and eats away at trust.
Great leaders build engagement. Engagement in meetings requires contribution and involvement. Many leaders I work with complain of a lack of engagement from their team members during meetings, despite their best efforts. This is not always about their leadership or their teams’ engagement; often there are other factors at play.
The ability to think quickly is a highly valued skill in the workplace. People who respond to questions off the cuff, who make coherent contributions when called upon (without warning) or who always seem to know the right thing to say in the right moment to say it, are admired by many of us. Especially those of us who need more time to gather our thoughts.
Giving feedback to a boss is not always easy.
The tricky part of Communication Contracts is that they are often unconscious and therefore unexpressed
I’ve been flying for most of my adult life… without monitoring the exits, knowing how to open them and reading the safety card with any real intent to understand or remember it.
“I try to listen without giving solutions but I just don't understand why my staff keep telling me their problems if they don't want me to fix them.”
Sometimes it’s hard to get through to someone. We feel like they are not listening, and it’s almost as if there is a huge physical barrier between us.
Should’s are a toxic part of our vocabulary. Generally the more we ‘should’ (and then ‘don’t’) the worse we feel about ourselves. I ‘should’ finish that project today. I ‘should’ have prepared more for that meeting. I ‘should’ spend more time doing real work.
Do people sometimes get up your nose? Do you your clients, partners, friends or staff know just what to say to get under your skin?
Our emotional states are contagious. How you feel in any given moment leaks out into the atmosphere and infects other people.