Struggling with a talented but difficult team member? Learn the 'Fuel Their Fire' approach, a smart leadership strategy to transform disruptive behavior into high-impact contribution through validation, recognition, and redirection.
Saying NO Isn't Personal - It's Professional
What a tiktokker taught me about being succinct - she is masterful!
Are you sitting too high?
Speaking up make you nervous?
The Real Cost of Politeness in the Age of AI
In a world increasingly shaped by AI, a simple question, should we still say “please” and “thank you” to machines? Inspired by a post from Julian Mather, this reflection explores why small acts of civility aren’t just about etiquette, they’re daily decisions that protect our emotional wellbeing, preserve our shared humanity, and remind us of the power of conscious kindness.
What's your AI strategy?
Closing a Chapter: Reflections from the PSA Boardroom
What AI Can Teach Us About Good Communication (That Most People Miss)
Ever had a frustrating conversation where someone just didn’t get it? AI has the same problem. But instead of getting annoyed at a chatbot, we can flip the script and learn from it. AI holds up a mirror to how we communicate—and it’s got some surprisingly useful lessons for us. Here are five communication insights AI can teach us (and how you can apply them right now).