So you're still doing the video conference thing hey? Snap to that!
Are you tired of looking into blank faces; no expression, no engagement, no feedback from the group?
Reflecting on a meaningful chapter, I share lessons learned and proud moments from my time on the Board of Professional Speakers Australia. From navigating tough conversations to creating space for others to speak up—this is what real leadership and connection looks like.
Ever had a frustrating conversation where someone just didn’t get it? AI has the same problem. But instead of getting annoyed at a chatbot, we can flip the script and learn from it. AI holds up a mirror to how we communicate—and it’s got some surprisingly useful lessons for us. Here are five communication insights AI can teach us (and how you can apply them right now).
Women aren’t waiting for change—we’re making it happen.
Throughout this International Women’s Day series, we’ve shared stories of women who challenged the status quo, stepped into leadership, and made a difference. Not by waiting for permission—but by marching forward. ✨
Picture this. You have your weekly one on one. Your team member promises to complete the inventory report for the project by next week. Next week arrives and it’s not done. What do you say? Is it, ‘Why didn’t you complete the report?’ If you’re like most leaders, that’s exactly what you’d say. Or at least, it’s what you want to say.
Every time we connect with another human being there is a risk that it won’t go as planned. The reason: people! There is no guarantee people will receive us as we intend, and if we bluster headfirst into the exchange without first understanding what we need to do to reduce the risk of getting it wrong or putting them offside, it makes it harder to get our message across.
Anxiety is an emotion we often try to avoid or get rid of. It’s uncomfortable and unpleasant. What we know about negative emotions is that they are just feedback to us about what is going on in our world. If we can change the way we see them and relate to them, we can change the power they have over us. It’s less about ‘getting rid of’ bad emotions, ‘cause they will always be around, and more about managing them with helpful strategies.
My client had an epiphany recently. In the middle of a session, he realised that "all my life I’ve thought of myself as a good communicator because I’m comfortable speaking with others. However the truth is, being good at speaking, doesn’t mean I’m good at communicating.” And there it was; A truth bomb. It was a sobering moment for him, as he reflected on an identity he thought he knew all these years. The insight made him question what great communication really is. If it’s not about being good at speaking with others, then what is it?
After 13 years of pounding the stage to serve my clients at conferences, off-sites, conventions and summits, I’ve taken the plunge and applied to become a Certified Speaking Professional (CSP). Gulp. That’s right, I’m inviting industry heavyweights to adjudicate my speaking abilities, and assess their worthiness at a global level. Yikes!
Every year, at performance review time, I seem to get the same question from my clients.
“How can I be more ‘visible’ at work?"
Let’s take the case of Karen. Karen was a high performer in her organisation. Karen was capable, committed and ready for the next step in her career. The only trouble was - Karen was not visible enough. During a discussion with her boss, he had told her that he had to ‘go into bat for her’ in the talent review forums because most of his peers didn't know who she was, or what she was capable of. He found it hard to fight for her bonus, and recommend her for a promotion, because no one else really knew of her talent and potential. So his developmental feedback to her was to work on her personal branding, and become more visible, in order to fast track her career opportunities.