When conversations get difficult or disturbing, people are hard-wired to either retreat or attack. 

Sometimes, knowing what the new behaviour needs to be can be just as tricky as knowing how to make it stick.

Someone once said the value of your ‘yes’ means nothing if you can’t say ‘no’.

People are not their behaviours but we treat them as such. When a driver "cuts us off", we label them stupid, irresponsible, or a bad driver. 

Here are some simple tricks for staying calm under pressure.

For women, winning at work is not about competence; it’s about confidence.

It’s very easy to start believing that the push back you’re getting from others is a personal slight towards you.

When we don’t deal with resistance we leave people to their own devices and their own stories.