“I try to listen without giving solutions but I just don't understand why my staff keep telling me their problems if they don't want me to fix them.”
Sometimes it’s hard to get through to someone. We feel like they are not listening, and it’s almost as if there is a huge physical barrier between us.
Should’s are a toxic part of our vocabulary. Generally the more we ‘should’ (and then ‘don’t’) the worse we feel about ourselves. I ‘should’ finish that project today. I ‘should’ have prepared more for that meeting. I ‘should’ spend more time doing real work.