If your first impression is not warm or likeable then you have a much harder task gaining people's trust in your competence than if they warmed to you right off the bat

When dealing with other people, our ‘truth’ becomes subject to a shared perception of fact.

A common tip to re-enter the conversation is to interject while they pause for breath.

Disagreements often occur at a concrete level of communication. 

When you're making a speech or presenting in a meeting, how comfortable are you with moments of silence or pauses?

In order to ensure your statements are taken on board as you intended and that added information doesn’t contradict your initial statement, replace ‘and’ with ‘but’.

Paying attention to the position of people’s feet gives us a lot of information about their internal feelings.

If however, you want to understand the why of others then it’s best not to start with the actual word ‘why’

Why is it when you desperately need to pee you can’t hear what someone is saying?

You’re in a meeting with the regional department heads from across the country. Your boss walks in and is about to begin the meeting. You look up and notice she has spinach in her teeth.